Our Guarantee

At Estuary Windows, we specialize in providing top-notch window, door and conservatory repair and installation services to homeowners and businesses. With over 30 years of experience in the industry, our team of experts have the skills, tools and expertise to get the job done right the first time. We pride ourselves on our commitment to customer satisfaction, and are so confident of this we offer a free guarantee for up to 10 years on materials, parts and labour!

Estuary Windows LTD provides a 10 year guarantee on all materials, parts and labour from  installation on the following products that fail due to normal wear and tear, provided correct  maintenance has been upheld:

• Window frames
• Doors
• Conservatories including tiled roofs
• Beading
• Leaks due to installation

Estuary Windows LTD provides a 5 year guarantee on all materials, parts and labour from  installation on the following products that fail due to normal wear and tear, provided correct  maintenance has been upheld:

• Hinges
• Window/door furnishings including handles, locking strips and barrels
• Trickle Vents
• Rubber Gaskets
• Window/door trim
• Glass

Estuary Windows LTD does NOT provide a guarantee for materials and parts that are  damaged due to the following:

• Accidental Damage
• Intentional Damage
• Extreme Weather
• Fire
• Theft
• Sun discolouration
• Use of improper cleaning products such as bleach and solvents or high  pressure/steam cleaners
• Subsidence/soil shrinkage caused by failure of foundations and structures not  constructed by Estuary Windows LTD
• Leaks caused by property damage outside of Estuary Windows installations
• Failure to maintain gutters, soffits and fascias causing a build up of moss, leaves and  other debris

All guarantee claims are made from the date of initial installation and do not reset if a claim is made. Correct maintenance of all installations must be upheld for guarantee to be valid. Confirmation of this is to be determined at the discretion of Estuary Windows Ltd. Should Estuary Windows cease trading, customers are covered by our insurance backed guarantee and FENSAcertification which covers the cost of a partial or complete repair or new installation on all our windows, doors and conservatory. Estuary Windows LTD are part of the Insurance Backed Guarantee Scheme (IBG) with InstallSure Scheme HR 3 in compliance with FENSA. InstallSure is a trading name of GGFi Ltd, GGFi Ltd is a wholly owned subsidiary of the GGF Group Ltd and is authorised/regulated by the Financial Conduct Authority (FCA) No. 651365.