Frequently Asked Questions
Please contact us if you cannot find an answer to your question.
How long can I expect to wait for my new Windows/Door/Conservatory?
We usually have a 4 week lead time from when we receive a deposit to when we start the works.
What accreditations do you have?
We provide an Insurance guarantee on all of our work as well as a FENSA certificate, which is the industry body for approved installers.
If you’d like to read more about FENSA you can find out here
I don’t see what I need listed in your services?
Estuary Windows handles all work related to windows, doors, conservatories and much more. Please don’t hesitate to call, text or email us with your question!
Where can I find your certificates and guarantee?
Estuary Windows handles all work related to windows, doors, conservatories and much more. Please don’t hesitate to call, text or email us with your question!
Do I need to pay a deposit?
Typically in order for us to proceed with the work following quotation we require a 50% deposit.
Can I pay by credit card?
Absolutely, although a small 1% fee will be added for the use of credit cards.
Do I need to pay for a quotation?
No! We provide all our customers with free no obligation quotes.
How do I care for my new Windows/Door/Conservatory?
Please see the appropriate aftercare page. Proper aftercare ensures our products look their best for as long as possible and solidifies your guarantee. Windows Doors Conservatories